This project aimed to enhance the usability of a critical application used by coding doctors in Portugal's national health system. As the UX Designer, my role encompassed conducting user research, reorganizing the information architecture, and leading the redesign process. The redesign focused on simplifying the user experience and enabling doctors to complete their tasks more efficiently. The primary tools used included Miro, and the project spanned approximately one year. This effort directly addressed the challenges of fragmented workflows and inefficient search capabilities.

The medical coding application was essential for doctors managing episodes across Portugal's health system, but its complexity led to frustration and inefficiency. User pain points, such as difficulty finding their assigned episodes and convoluted navigation, emerged as key barriers to productivity. Coding doctors, like Dr. Ana Rodrigues Leitão, expressed concerns about unclear workflows:

“I reorganize because I prefer to code by certain thematic areas, but I don't know when it was assigned to me”

The goal was clear: redesign the application to create simpler, more intuitive workflows and streamline the coding process for medical professionals.

After conducting interviews with coding doctors, their main needs and pain points were identified. Key findings revealed that users heavily relied on custom filters to locate specific episodes, which they then manually saved to manage their tasks. The lack of clear ownership of episodes added confusion. To address these issues, I proposed introducing a personalized list of episodes for each user, supplemented with prominent calls to action for accessing frequently needed data. A more efficient search interface was also designed, featuring advanced filters housed in a modal, reducing on-screen clutter and enhancing usability.

The design process involved restructuring the information architecture, prototyping new workflows, and testing iterative designs. Key outputs included a redesigned episode list tailored to individual users, empowering doctors to easily access their assigned cases. Large, visually distinct calls to action directed users toward their most-needed episodes. Additionally, the search interface was streamlined, moving advanced filters into a modal for better focus and usability. These changes are expected to save doctors time and reduce frustration, enabling a smoother coding experience.

Activities and outputs:

• User interviews and findings

• Information architecture

• Prototyping

• Redesign